Support

Last updated: November 10, 2026

Write to us at mr6473534@gmail.com. Include the User ID from the bottom of Settings.

Restore a purchase

Open Settings in the App and tap Restore Purchases.

Cancel a subscription

Open the iPhone Settings app, tap your name, then Subscriptions, and pick this App. Deleting the App doesn't cancel it.

CorrLinks isn't opening

Their site goes down sometimes. Try again later. We can't change anything on your CorrLinks account, and we can't reset your password. Use the help on their site for that.

I didn't get a code

Check your spam folder. Make sure the person inside added the exact email you shared. In the App, open Something went wrong to see your options.

A letter came back

Check the name, number and address against the prison's own website. Some state systems take mail only at a central address.

Delete your data

Delete the App. Your people, letters and email are only on your phone. To delete purchase records linked to your anonymous ID, write to us with your User ID.